Shipping policy

SHIPPING

Worldwide Shipping

Lexxola offers worldwide shipping*. Our current courier partners are shipped worldwide using DHL, DPD and Royal Mail depending on your location.  *Please note that with recent events, Covid-19, Brexit and peak seasons may be causing shipping delays with your shipping courier.

—UK within 1-2 business days (DPD)
—USA within 4-5 business days (DPD)
—Canada within 4-5 business days (DHL)
—Middle East within 3-7 business days (DHL)
—Central Europe* within 4-7 business days (DPD & Royal Mail) 
—Rest of Europe within 4-9 business days (DPD)
—Asia & ROW within 5-9 business days (DHL and DPD)

*Central Europe includes: Ireland, Austria, Belgium, France, Germany, Netherlands, Switzerland, Croatia, Italy, Spain, Czech Republic, Poland, Slovakia, Portugal, Lithuania and Monaco

*Please note that we are unable to deliver to some countries and we apologise for any inconvenience caused. We are currently unable to deliver to the countries below:

Afghanistan, Belarus, Canary Islands, Central African Republic, Congo- Brazzaville, Congo-Kinshasa, Hungary, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Russia, Niger, North Korea, Somalia, South Sudan, St. Barths, Sudan, Syria, Venezuela, Yemen and Zimbabwe.

 P.O. Box Delivery 

We are currently unable to ship to PO Box and APO addresses for orders outside the United Kingdom. 

 Pre-Orders

If you have placed a pre-order, please see the product description box shown on the product page for specific information regarding your pre-order.

Duties and Taxes 

EU Orders and Brexit (Including Ireland)

  • Orders destined for countries in the EU are shipped on a DDU (delivery duty unpaid) basis. If applicable, you will need to pay these costs to release your order from customs before it can be delivered. Please expect the invoice to receive from your carrier via the post or email.

Brexit Updates

Please note that some countries may require you to provide additional information to our delivery partners to receive your order as it passes through customs. Please see the specific requirements below:

  • Greece: You will be required to show a Tax ID and proof of payment.
  • Italy: You will be required to show a Tax ID to receive your items.
  • Portugal & Spain: You will be required to show a Receiver ID, Tax ID and proof of payment to receive your items.

International Orders

  • Import Duties for orders to the United States and Australia (up to USD/AUD 700) are covered. International orders might be subject to duties and taxes which are calculated by your local customs authorities. These costs must be paid by the customer, and if refused, Lexxola has the right to deduct the return shipping costs from the original refund amount.
  • Duties and taxes are non-refundable.