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Delivery 

Worldwide Shipping
Lexxola offers worldwide shipping*. Our current courier partners are shipped worldwide using DHL, DPD and Royal Mail depending on your location. 
*Please note that with recent global supply chain disruptions, Covid-19, Brexit and peak holiday seasons may be causing shipping delays. Whilst shipping days below are relevant estimations, your order is always tracked, providing accurate transit times.

 

  • UK within 1-3¬†business days (DPD UK)
  • USA within¬†4-5 business days (DHL Express)
  • Canada within¬†4-5¬†business days (DHL Express)
  • Middle East within¬†3-8 business days (DHL Express)
  • Central Europe* within¬†5-7 business days (DPD and Royal Mail)
  • Rest of Europe within 5-9 business days (DPD) (DHL Express for Nordics)
  • Asia & ROW within 5-9¬†business days (DHL Express and DPD)

*Central Europe includes: Ireland, Austria, Belgium, France, Germany, Netherlands, Switzerland, Croatia, Italy, Spain, Czech Republic, Poland, Slovakia, Portugal, Lithuania and Monaco

*Please note that we are unable to deliver to some countries and we apologise for any inconvenience caused. We are currently unable to deliver to the countries below:

Afghanistan, Belarus, Canary Islands, Central African Republic, Congo- Brazzaville, Congo-Kinshasa, Hungary, Iran, Iraq, Libya, Mali, Myanmar, Russia, Niger, North Korea, Somalia, South Sudan, St. Barths, Sudan, Syria, Venezuela, Yemen and Zimbabwe.

P.O. Box Delivery 

We are currently unable to ship to PO Box and APO addresses for orders outside the United Kingdom. 

Pre-Orders

If you have placed a pre-order, please see the product description box shown on the product page for specific information regarding your pre-order.

Duties and Taxes 

EU Orders and Brexit (Including Ireland)

  • Orders destined for countries in the EU are shipped on a DDU (delivery duty unpaid) basis. If applicable, you will need to pay these costs to release your order from customs before it can be delivered. Please expect the invoice to receive from your carrier via the post or email.

Brexit Updates

Please note that some countries may require you to provide additional information to our delivery partners to receive your order as it passes through customs. Please see the specific requirements below:

  • Greece: You will be required to show a Tax ID and proof of payment.
  • Italy: You will be required to show a Tax ID to receive your items.
  • Portugal & Spain:¬†You will be required to show a¬†Receiver ID, Tax ID and proof of payment to receive your items.

International Orders

  • Import Duties for orders to the United States and Australia (up to USD/AUD 700) are covered. International orders might be subject to duties and taxes which are calculated by your local customs authorities. These costs must be paid by the customer, and if refused, Lexxola has the right to deduct the return shipping costs from the original refund amount.
  • Duties and taxes are non-refundable.

Exchange and Returns 

Exchange Policy

If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your exchange. Exchanged products are shipped for free, but please note that return labels are at own cost - pricing depends on carrier service and location.  Our team is able to provide the right tools for a smooth exchange. 

Simply follow the instructions below

  • Contact customerservice@lexxola.com with your order number as the subject title.
  • Tell us your name, the product name(s), and your desired exchange (or ask us for the latest recommendations).¬†
  • Pack the product in its original packaging securely and dispatch according to your return instructions.
  • On receipt of a return, we will check the product's condition (the product must be in its original condition). Once approved, we will dispatch your requested style with no additional costs.¬†
  • Your exchange will be processed within 15 days upon receipt. This may be an exception if your requested item is a pre-order. If your exchange is urgent, please contact us immediately.¬†

Please note: If you have received your order in a faulty manner, please contact us at customerservice@lexxola.com immediately providing photos of the defects. 

Returns Policy

If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your credit note, exchange or refund. Please note that return labels are at own cost, pricing depends on carrier service and location. Our team is able to provide the right tools for a smooth return. 

Simply follow the instructions below

  • Contact customerservice@lexxola.com with your order number as the subject title.
  • Tell us your name, the product name(s), and the reason for return in your email. Please let us know if you wish to receive a credit note (gift card), exchange or refund to your original payment method.
  • Pack the product in its original packaging securely and dispatch according to your return instructions. Returns may be refused if not arrived in original condition.¬†
  • Please allow 15-20 business days upon receipt for your return to be processed accordingly.
  • Refunds will be processed to your original payment method. Store credits will be emailed. Refunds exclude shipping and return costs.*

*¬†‚ÄėMega City Sale‚Äô orders that are returned, are subject to refund in the form of store credit, gift card or product exchange but no refund on the original payment method.

Please note: If your item is faulty, please let us know within 2 days of arrival. Faulty returns that are not highlighted as a defect, may be refused upon quality check. 

City Gift Cards / Lexxola Credit

Returns of items purchased with a City Gift Card will be refunded to the same Gift Card. If the return is of an online purchase you will receive a virtual copy of the card, with the updated balance on it, together with the email confirming the refund. Please note that gift cards are not eligible for cash refund. 

If you have purchased partially with a gift card and a bank/credit card method, we will refund the exact amount paid on both of the original payment methods.

Contact information

Have any questions, concerns or suggestions? Our team is here to help! You can use the chat below for quick questions (Monday-Friday 9 am - 6 pm GMT). Or contact us via email.