**Please apply via careers@lexxola.com (include short pitch + portfolio + cv + social media handle).

About Lexxola 

We’re a direct-to-consumer eyewear company with a global community. Born in 2019, we’ve grown exponentially and are on a mission to become the number 1 contemporary eyewear brand. 

Description of the role 

We are looking for an innovative, forward-thinking and skilled (Art Director/Creative Lead) to join our growing team at Lexxola HQ in London. The role will work collaboratively with a cross-functional team to concept, organise, design and create compelling visual campaigns and content across multiple channels and platforms. If this excites you, apply to join. 

We are looking for a proactive and self-motivated candidate with an incredible visual eye. You’ll manage the production of campaigns and content across all channels. You’ll also work closely with the Marketing / Growth team to make the vision reality. You bring good energy + organisation + passion for the brand and team.

You Must: 

Have an amazing eye for all things visual.

You have an extensive portfolio of work.

You have an extensive understanding of all  Social Media channels: TikTok, Instagram, and Pinterest.

You’re able to create content when needed.

You’re organised. Strong communication skills.

Key Responsibilities 

Establish, develop and support the creative direction for all campaigns, e-commerce and brand/product initiatives that meet the brand objectives.

Working alongside the Creative Director and executing all aspects of the creative vision, and ensuring creative direction is retained throughout the whole production process (pitching, developing campaigns, initiatives and collaborations). 

Work closely with our Marketing and Growth team to develop content for all digital channels in line with product launches and brand moments.

Organise and direct photo and video shoots (in the studio and on location). Support post-production selects retouching/editing notes and all else involved to bring creative vision to life. 

Conduct (creative + digital) research to underpin concept and creation for new (product + brand) campaigns. Stay on top of new channels and digital social trends. 

Assist in sourcing new creative/PR talent, tools, castings and styling for ad-hoc projects and campaigns.

About you

2 + years of experience (Minimum)  in Art Direction, digital content development and campaign production.

Creative Agency or fashion brand experience is required. 

Experience working alongside both creative and marketing teams. 

Strong portfolio with relevant experience and proof of creative vision. 

Execution-oriented, organised, ability to work in a fast-paced, iterative environment

Naturally inquisitive - aware of current and emerging trends on a global scale.

Lexxola Benefits 

Competitive Salary 

Opportunity to join an exciting and rapidly growing business; quick and ambitious career trajectory

Hybrid work setting 

Flexible Holidays Package

Central London Office 

Lexxola Friends & Family Discount & Gifts

**Please apply via careers@lexxola.com (include short pitch + portfolio + cv + social media handle).

About Lexxola 

We’re a direct-to-consumer eyewear company with a global community. Born in 2019, we’ve grown exponentially and are on a mission to become the number 1 contemporary eyewear brand. 

Description of the role 

Lexxola is looking for a Customer Success Manager to join our London HQ team. This is an exciting opportunity for anyone passionate about customer experience, community and problem-solving. You have prior customer service experience in Retail or Customer Care (Fashion/ Beauty is a plus!), with a proven track record of working with various customer enquiries and working through these proactively. 

You understand that in every challenge lies the opportunity to serve our customers best and most effectively. You are responsible for the execution and maintenance of a world-class customer experience as the customer-facing voice of Lexxola. Working closely with our Operations & Growth team, you are passionate about continuous improvement across customer experience journeys, relationships and operational organisation. If this excites you, apply to join.

Qualifications

Customer-first mindset. Punctual, analytical, problem solver. 

Minimum two years experience. Experience in a Fashion/Beauty Retail and/or Customer Care environment (start-up experience is preferred). 

Experience in ad-hoc Operational responsibilities, e.a. wholesale, stock management and account relations. 

Experience in Operations (logistics, fulfilment, website, returns/exchanges).

Strong written and verbal communication skills.

Experience in presenting data-driven reports +  ability to improve existing processes with a long-term (and quick wins) perspective. 

Can work independently and is proactive with decision making. You come with a positive attitude and understand that challenges are solvable opportunities. 

Responsibilities 

Analyse and define customer service organisation, proactively present strategy and execute. Continuously improve CX processes where necessary. 

Define and execute the ‘Lexxola Customer Success’ structure with the Operations team to maintain consistency and scalability across CX. This includes product, processes and satisfaction policies. 

Responding to all Customer Service channels (Gorgias + Social) in a timely and confident manner.

Analyse various statistics, e.a. Feedback, returns, and communication trends. Prepare detailed reports on takeaways + actionable presentations to the Operations team on a regular basis.  

Proactively and/or collaboratively support and own ad-hoc Operational projects across the business (wholesale, fulfilment, logistics, products/stock, website updates.) Maintain relationships with relevant third-party partners. 

Tools

Organisation: Google Drive, Excel, Slack

Customer Experience: Gorgias, Shopify, WeChat, ZigZag 

Offer 

Competitive Salary 

Opportunity to join an exciting and rapidly growing business; quick and ambitious career trajectory

Hybrid work setting 

Central London office with flexible office spaces (WeWork) 

Flexible Holidays Package

Lexxola Friends & Family Discount & Gifts

**Please apply via careers@lexxola.com (include short pitch + portfolio + cv + social media handle).

About Lexxola

We’re a direct-to-consumer eyewear company with a global gen-z community. Born in 2019, we’ve grown exponentially and are determined to become the number 1 Gen Z eyewear brand. We build inclusive, high quality products that people actually want to wear. 

About You

We’re looking for a confident, enthusiastic and driven individual, who can thrive in a fast-paced environment. We work collaboratively on many projects so it is essential to be a proactive self-starter who is ambitious about the future. In addition to this, working independently and being able to improvise in new situations is imperative to ensure the smooth day-to-day running of the company. 

Responsibilities will include; conceptualising and creating engaging content for TikTok,  coordinating and assisting on shoots and posting and upkeep on all our social media channels (TikTok, Instagram and Pinterest). We need a creative mindset that is brimming with ideas on how to engage with our global community, in the Lexxola tone of voice. Confidence is key, you’ll be the face of our TikTok and a strong communicator. 

We’d like you to have a minimum of two years work experience, preferably within a startup or another ecommerce brand. Being part of a small team in a fast-growing company requires a strong, proactive work ethic - rewarded with quick growth opportunities and a competitive salary. 

Key Responsibilities

Creating engaging and viral content for TikTok

Overseeing all social channels; Instagram, TikTok, Pinterest

Conceptualising creative ideas 

Organising and coordinating all operations ahead of shoots

Assisting on shoots

Benefits

Competitive Salary 

Opportunity to join an exciting and rapidly growing business; quick and ambitious career trajectory

Hybrid work setting 

Flexible Holidays Package

Central London Office 

Lexxola Friends & Family Discount & Gifts