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Sales and Promotions

‘Jordy in June’ 

Receive 20% off your Jordy purchase at www.lexxola.com (the ‘’Discount’), excluding taxes, shipping and delivery charges. Discount will be valid from Thursday, June 24th to Sunday, June 27th. Offer and discount are non-transferable, cannot be combined with any other discounts and may not be available towards the purchase of Gift Cards.

 ‘Jordy in June’ orders that are returned, are subject to refund in the form of store credit, gift card or product exchange but no refund on the original payment method.  Discount may not be applied if the ‘Jordy’ is out of stock and used on product alternatives that are not subjected to the ‘Jordy’ during the time of the event. Discounts can't be reverted on previous purchases that have been made outside of the time of promotion. 

Discount will not be granted and may not be redeemed for a future purchase if the initial transaction is cancelled or item(s) are returned. Discount may not be applied if the ‘Jordy’ is out of stock and used on product alternatives that are not subjected to the ‘Jordy’.

Exchange Policy

If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your exchange. Exchanged products are shipped for free, but please note that return labels are at own cost - pricing depends on carrier service and location.  Our team is able to provide the right tools for a smooth exchange. 

 Simply follow the instructions below:

- Contact customerservice@lexxola.com with your order number as the subject title.

- Tell us your name, the product name(s), and your desired exchange (or ask us for the latest recommendations). If the exc

- Pack the product in its original packaging securely and dispatch according to your return instructions.

- On receipt of a return, we will check the product's condition (the product must be in its original condition). Once approved, we will dispatch your requested style with no additional costs. 

- Your exchange will be processed within 14-20 days upon receipt. This may be an exception if your requested item is a pre-order. If your exchange is urgent, please contact us immediately. 

Please note: If you have received your order in a faulty manner, please contact us immediately providing photos of the defects. 

Returns Policy

If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your credit note, exchange or refund. Please note that return labels are at own cost, pricing depends on carrier service and location. Our team is able to provide the right tools for a smooth return. 

Please note that discounted products, orders that have been purchased during sales promotions (beyond free shipping promotions) are eligible for refund as store credit or product exchange, and not as a refund to the original payment method. Store credits have no expiration date and can be used at all times at www.lexxola.com 

To return, simply follow the instructions below: 

- Contact customerservice@lexxola.com with your order number as the subject title.

- Tell us your name, the product name(s), and the reason for return in your email. Please let us know if you wish to receive a credit note (gift card), exchange or refund to your original payment method.

- Pack the product in its original packaging securely and dispatch according to your return instructions.

- On receipt of a return, we will check the product's condition (the product must be in its original condition). Once approved, you will receive a confirmation email with the refund confirmation. Please allow 15-20 days upon receipt for your return to be processed. The final refund excludes the initial shipping costs. 

Order Cancellations 

Sorry! We are unable to cancel orders or change your address after the order has been placed as orders process through our system immediately. If you ordered an item that you do not want, you can request a return or exchange via customerservice@lexxola.com. If you wish to change your address on a recent pre-order, please contact our customer service team to be assisted.

Gift Cards

Returns of items purchased with a Gift Card will be refunded to the same Gift Card. If the return is of an online purchase you will receive a virtual copy of the card, with the updated balance on it, together with the email confirming the refund. Please note that gift cards are not eligible for cash refund. 

If you have purchased partially with a gift card and a bank/credit card method, we will refund the exact amount paid on both of the original payment methods.

Sale Items

- Please note delivery may be delayed during Sale & Holiday periods

- If your purchase is not exactly what you are looking for, customers can return for a credit note or exchange for a different style. Please contact customerservice@lexxola.com.

Duties and Taxes 

EU Orders and Brexit
Orders destined for countries in the EU are shipped on a DDU (delivery duty unpaid) basis. If applicable, you will need to pay these costs to release your order from customs before it can be delivered. Please expect the invoice to receive from your carrier via the post or email.

Duties and taxes are calculated by your local customs authorities. These costs must be paid by the customer, and if refused, Lexxola has the right to deduct the return shipping costs from the original refund amount.

Jersey Import Tax
The Government of Jersey charges 5% GST (Goods and Services Tax) on most goods and services supplied in Jersey for local use, including imports. As part of the local laws and regulations, you will need to pay these costs to release your order from customs before it can be delivered. Please expect the invoice to receive from your carrier via the post or email.

International Orders
International orders might be subject to duties and taxes which are calculated by your local customs authorities. These costs must be paid by the customer, and if refused, Lexxola has the right to deduct the return shipping costs from the original refund amount.

Return and Refunds
Please note that Lexxola is not liable to refund local custom taxes and duties. In the case of a return for refund, we recommend claiming your tax refund with your local authorities. 

Non-Refundable Costs

-Original shipping costs are non-refundable. Duties and taxes are non-refundable. However, please note that once returned, you are eligible for a refund on Duties and Taxes through your local customs.

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    Shipping

    UK - All UK orders are shipped via DPD (2-3 business days)
    EU - All EU orders are shipped via Royal Mail in liaison with your local courier company. (7-10 business days)* Please be aware that due to Brexit, and the recent changes in UK > EU imports, delays may happen over time.  

    US - All US orders are being shipped with DHL / DPD (3-5 business days)
    Rest of World -  All International orders are shipped via DPD / DHL (5-7 business days)
     

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    Contact information

    Customer Service: customerservice@lexxola.com

    Press: Lexxola@potionpr.com 

    Careers: careers@lexxola.com ( Lexxola Careers in the subject header)  

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    Privacy Policy

    Effective: 01/06/2019

    This Privacy Policy sets out how Lexxola uses and protects any information that you give Lexxola when using www.lexxola.com.

    Lexxola is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this policy.

    What we collect:

    Registration information, including:

    • Your name
    • Your email address

    Order fulfilment – If you purchase a product from us, we request certain personally identifiable information from you on our order form, including:

    • Recipient name
    • Telephone number
    • Contact email address
    • Shipping and billing address(es)
    • Financial information (credit card number, expiration date, etc.)

    Information obtained from third parties – We may obtain information about you from third parties to verify the information you provide. We also may obtain information from third parties in connection with providing the services to you.

    Information about your use of the service – When you use the services, we collect information about your interaction with the site for various purposes, described herein.  This includes:

    • Cookies – When you access www.lexxola.com, we may send one or more cookies that enables the site's or service provider's systems to recognise your browser and capture and remember certain information.
    • Log information – When you access www.lexxola.com, our servers may automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. User inputted site search data may be recorded and stored for research purposes and/or to help resolve possible technical issues which may in turn link a user ID to the performed search.
    • Link Traffic – We may present links in a format that enables us to keep track of whether these links have been followed.

    What do we use your information for: 

    • To process transactions – We use your personal and financial information for billing purposes and to fulfil your order(s).
    • To improve our site and services – We continually update and improve our website and services based on the information and feedback we receive from you. Your information also helps us better respond to and tailor our site and services to your individual needs.
    • To promote our services and to provide additional information – The email address you provide for registration purposes may be used to send you information about this website, in addition to occasional news, updates, related product or service information.

    We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

    By placing an order you automatically approve these terms and confirm your order and a binding agreement is entered into. Parental or guardian consent is required for customers under the age of 18.

    If you have any questions about this Policy, let us know at customerservice@lexxola.com