UK Returns Policy

You may return your order within 10 days of purchase. Simply follow the instructions below:

- Contact customer services with your returns request (customerservice@lexxola.com)

- Within your email please include the following: order number, reason for your return, nominated collection date, collection address

- Pack the product securely

- Our customer service team will contact you with a DHL collection reference

- DHL will collect the parcel and return it securely

- On receipt of a return, we will check the products condition (the product must be in its unused original condition). Refunds will be made by our payment system within 5 working day

UK Exchange Policy

You may exchange your orders within 10 days of purchase. Simply follow the instructions below:

- Contact customer services with your exchange request (customerservice@lexxola.com)

- Within the email please include the following: order number, new product request, nominated collection date, collection address

- Pack the product securely

- Our customer service team will contact you with a DHL collection reference

- DHL will collect the parcel and return it securely

- On receipt of a return, we will check the products condition (the Product must be in its unused original condition). Once approved, we will dispatch your new Lexxolas

International Returns / Exchange Policy

You may return / exchange your orders within 10 days of purchase. Return shipping costs are the responsibility of the International customer. 

- Contact customer services with your exchange request (customerservice@lexxola.com)

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    Terms & Conditions

    Orders are shipped within 24 hours of purchase. Please note that the delivery charges do not include import costs that may be due when the package reaches the country of destination

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    Shipping

    All UK and International orders are shipped via DHL
    Uk - orders placed before 8:00pm will be dispatched the following day (excluding weekends) 
    International - International delivery times vary, please contact customer services for location specific details

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    Contact information

    Customer Service: customerservice@lexxola.com

    General Inquiries: info@lexxola.com

    Careersinfo@lexxola.com ( Lexxola Careers in the subject header)  

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    Privacy Policy

    Effective: 01/06/2019

    This Privacy Policy sets out how Lexxola uses and protects any information that you give Lexxola when using www.lexxola.com.

    Lexxola is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this policy.

    What we collect:

    Registration information, including:

    • Your name
    • Your email address

    Order fulfilment – If you purchase a product from us, we request certain personally identifiable information from you on our order form, including:

    • Recipient name
    • Telephone number
    • Contact email address
    • Shipping and billing address(es)
    • Financial information (credit card number, expiration date, etc.)

    Information obtained from third parties – We may obtain information about you from third parties to verify the information you provide. We also may obtain information from third parties in connection with providing the services to you.

    Information about your use of the service – When you use the services, we collect information about your interaction with the site for various purposes, described herein.  This includes:

    • Cookies – When you access www.lexxola.com, we may send one or more cookies that enables the site's or service provider's systems to recognise your browser and capture and remember certain information.
    • Log information – When you access www.lexxola.com, our servers may automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. User inputted site search data may be recorded and stored for research purposes and/or to help resolve possible technical issues which may in turn link a user ID to the performed search.
    • Link Traffic – We may present links in a format that enables us to keep track of whether these links have been followed.

    What do we use your information for: 

    • To process transactions – We use your personal and financial information for billing purposes and to fulfil your order(s).
    • To improve our site and services – We continually update and improve our website and services based on the information and feedback we receive from you. Your information also helps us better respond to and tailor our site and services to your individual needs.
    • To promote our services and to provide additional information – The email address you provide for registration purposes may be used to send you information about this website, in addition to occasional news, updates, related product or service information.

    We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

    By placing an order you automatically approve these terms and confirm your order and a binding agreement is entered into. Parental or guardian consent is required for customers under the age of 18.

    If you have any questions about this Policy, let us know at customerservice@lexxola.com