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Delivery & Returns

  • Information for delivery time & return policy, here

Sales and Promotions

Archive Sale

  • The ‘Archive Sale’ promotions will begin 7 January 2022, 1 PM GMT (the ‘start date’) and will close depending on stock availability, when announced by Lexxola.
  • 'Archive Sale' orders that are returned, are subject to refund in the form of a store credit, gift card or product exchange, but no refund on the original payment method.
  • Discounts will only be valid during this time and cannot be used in conjunction with any other discount or promotion, or be applied retrospectively.
Payment Methods
  • All orders are originally placed in UK Pounds (GBP). Exchange rate and local currency are based on the latest rates and shown upon payment. 
  • We accept Visa, MasterCard, American Express, Maestro, Discover and Diners Club cards + Apple Pay, Google Pay, Shop Pay and PayPal. 

Klarna (UK)

We also offer the following payment options with Klarna (UK customers only)

Pay Later

  • Pay for your order within 30 days with no fees or interest
  • You’ll be redirected to Klarna to complete your purchase and they’ll be in touch when your payment is due
  • Please note, Klarna will perform a soft search with a credit reference agency. This will not affect your credit rating

Pay in 3 instalments

  • Pay for your order in three interest-free instalments
  • You’ll be redirected to Klarna to complete your purchase and they’ll be in touch when your payments are due
  • Please note, Klarna will perform a soft search with a credit reference agency. This will not affect your credit rating

For more information about Klarna, click here

City Gift Cards

Returns of items purchased with a City Gift Card will be refunded to the same Gift Card. If the return is of an online purchase you will receive a virtual copy of the card, with the updated balance on it, together with the email confirming the refund. Please note that gift cards are not eligible for cash refund. 

If you have purchased partially with a gift card and a bank/credit card method, we will refund the exact amount paid on both of the original payment methods.

Contact Information

Have any questions, concerns or suggestions? Our team is here to help! You can use the chat below for quick questions (Monday-Friday 9 am - 6 pm GMT). Or contact us on the relevant email below

Submit Feedback

We love hearing your ideas! We work closely with our community to design all of our future styles. Please submit your design ideas to hey@lexxola.com with the subject line ‘Lexxola Design Idea’, and we will be happy to chat!

Privacy Policy

Effective: 01/06/2021

This Privacy Policy sets out how Lexxola uses and protects any information that you give Lexxola when using www.lexxola.com.

Lexxola is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this policy.

What we collect:

Registration information, including:

  • Your name
  • Your email address

Order fulfilment – If you purchase a product from us, we request certain personally identifiable information from you on our order form, including:

  • Recipient name
  • Telephone number
  • Contact email address
  • Shipping and billing address(es)
  • Financial information (credit card number, expiration date, etc.)

Information obtained from third parties – We may obtain information about you from third parties to verify the information you provide. We also may obtain information from third parties in connection with providing the services to you.

Information about your use of the service – When you use the services, we collect information about your interaction with the site for various purposes, described herein.  This includes:

  • Cookies – When you access www.lexxola.com, we may send one or more cookies that enables the site's or service provider's systems to recognise your browser and capture and remember certain information.
  • Log information – When you access www.lexxola.com, our servers may automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. User inputted site search data may be recorded and stored for research purposes and/or to help resolve possible technical issues which may in turn link a user ID to the performed search.
  • Link Traffic – We may present links in a format that enables us to keep track of whether these links have been followed.

What do we use your information for: 

  • To process transactions – We use your personal and financial information for billing purposes and to fulfil your order(s).
  • To improve our site and services – We continually update and improve our website and services based on the information and feedback we receive from you. Your information also helps us better respond to and tailor our site and services to your individual needs.
  • To promote our services and to provide additional information – The email address you provide for registration purposes may be used to send you information about this website, in addition to occasional news, updates, related product or service information.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

By placing an order you automatically approve these terms and confirm your order and a binding agreement is entered into. Parental or guardian consent is required for customers under the age of 18.

If you have any questions about this Policy, let us know at customerservice@lexxola.com