Terms and Conditions

Sale Terms

Sale Return Policy

If you purchase an item on sale or discount and it is not what you are looking for, you have 7 days from receiving your order to confirm your return or exchange.

Sale orders that are returned, are subject to refund in the form of a store credit, gift card or product exchange only, we do not issue refund to the original payment method when an item is purchased at a sale price.

Sale Periods

Discounts will only be valid for a limited time and cannot be used in conjunction with any other discount or promotion, or be applied retrospectively.

Limited stock available. Lexxola reserves the right to end a sale period or discount at any time.

Orders & Returns

Modify Order

We are unable to cancel or modify orders after the order has been placed as orders process through our system immediately. If you ordered an item that you do not want, you can request a return or exchange via customerservice@lexxola.com.

Delivery & Tracking

We offer international shipping to most countries; however, we are unable to ship to all locations due to logistical restrictions. If you are unsure whether we ship to your location, please email customerservice@lexxola.com.

At checkout you will receive specific shipping times for your region, however estimated times and shipping companies can be found below;

United Kingdom: DPD (1-2 working days)

United States: DHL (2-3 working days)

Europe: UPS (2-5 working days)

ROW: UPS (3-5 working days)

Once you have placed your order, you will be sent a tracking link via email.

Duties & Taxes

Lexxola covers taxes and duties for all orders shipping to the United Kingdom and Australia (up to AUD$1000 order value). 

All other international orders may be subject to customs fees, import duties, or other local taxes, which are the responsibility of the recipient.

Taxes and duties are non refundable should you wish to return your item. 

Return Policy

If your purchase is not what you are looking for, you have 7 days from receiving your order to arrange your credit note, exchange or refund. Return labels are at the cost of the customer and vary depending on your location.

To be eligible for a return, items must be unused, in their original condition, and returned in original packaging.

To initiate a return please contact customerservice@lexxola.com and you will be sent a link to our return portal.

If your item is faulty or damaged, please contact customerservice@lexxola.com, providing a video/photo.

Please allow up to 10 business days upon receipt for your return to be processed.

Refunds exclude shipping and return costs.

Exchange Policy

Lexxola offers free exchange shipping, if you would prefer to change the item you ordered. You have 7 days from receiving your order to arrange your exchange.

Return labels are at the cost of the customer and vary depending on your location.

To be eligible for an exchange, items must be unused, in their original condition, and returned in original packaging.

To initiate an exchange please contact customerservice@lexxola.com and you will be sent a link to our return portal.

If your item is faulty or damaged, please contact customerservice@lexxola.com, providing a video/photo.

Exchanges are available for items of equal value; if the new item is of higher value, you will be required to pay the difference. If it is of lesser value, we will refund the difference to your original payment method or issue store credit.

Unpaid Duties Returns

Any orders returned to our warehouse due to an incorrect address or unpaid duties/taxes, are eligible for a refund to the original payment method. Shipping costs will be deducted from the total refund amount.

Payments

Gift Card

Items purchased with a Lexxola gift card or store credit will be refunded as store credit. For online returns, a virtual gift card with the updated balance will be sent via email along with your refund confirmation.

Gift cards are not eligible for cash refunds. If a purchase was made using both a gift card and a credit/debit card, each payment method will be refunded accordingly.

Multicurrency

Our website permits multi-currency shopping for all locations. Purchasing in your local currency is dependant on your geo location, or can be adjusted via a drop down on the bottom of the page.

Prices listed on the site are final.

Product

Prescription Lenses

All our glasses can be fitted with a prescription lens, however this is not a service we currently provide.

You can take your new glasses to your local optometrist or use our trusted lens partner Lensology, who offers a fast, reliable, and affordable postal lens fitting service. After purchasing your glasses, you’ll receive an email with instructions and a discount code.

If you do not receive this email, please contact us at customerservice@lexxola.com and we’ll be happy to assist.

Stockists

Currently we do not have any stockists, the only place you can purchase Lexxola is our website. 

If you have a wholesale enquiry please contact info@lexxola.com.

Legal

SMS Policy

The Lexxola mobile message service (the "Service") is operated by Lexxola (“Lexxola,” “we,” or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of those changes.

By consenting to Lexxola’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lexxola through your wireless provider to the mobile number you provided, even if your number is on a state or federal Do Not Call list.

Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.).

Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program to make a purchase, and your consent is not a condition of any purchase with Lexxola. Your participation in this program is entirely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider.

Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all SMS/text message-related charges, including those from your wireless provider.

You may opt out of the Service at any time. Text the single keyword command STOP or click the unsubscribe link (where available) in any text message to cancel.

You’ll receive a one-time opt-out confirmation text. No further messages will be sent to your device unless you reinitiate contact. If you have subscribed to other Lexxola mobile programs and wish to cancel, you must opt out of each program individually, unless otherwise required by law.

For Service support or assistance email customerservice@lexxola.com.

We may change any short code or phone number used to operate the Service at any time and will notify you of such changes. Messages sent to outdated numbers, including STOP or HELP requests, may not be received, and we are not responsible for honoring such requests.

Wireless carriers are not liable for delayed or undelivered messages. You agree to provide a valid mobile number and to re-enroll with any new number you acquire.

To the extent permitted by law, we are not liable for failed, delayed, or misdirected delivery of information via the Service, any errors therein, or actions you take based on that information.

We respect your privacy. For details on how we collect and use your personal information, please refer to our Privacy Policy.

Cookie Policy

The following information concerning the use of cookies and similar technologies on the site www.lexxola.com ("Site") is provided to the user/visitor ("you") in compliance with applicable legislation on the processing of personal data and electronic communications.

The Site is owned by Lexxola ("we", "our", "us"). For any information or requests regarding the use of cookies and similar technologies on this Site, please contact us at info@lexxola.com.

Cookies are small text files that are placed on your computer or mobile device by websites you visit and are then retransmitted to the same websites the next time you visit. They are widely used to make sites function properly or more efficiently, as well as to provide information to the site owners—such as your language preferences, login information, or use of site features. They are also used to tailor product and service recommendations to your interests and enable relevant advertising through third-party partners.

Cookies created and stored directly by us are called first-party cookies. We also use third-party cookies, which are set by a domain different from the one you are visiting—typically for advertising or analytics purposes.

Cookies vary in type and duration. For example, session cookies are deleted when you close your browser, while persistent cookies remain on your device for a set period.

On your first visit to our site via a specific device (e.g., a phone or computer), we will display a cookie notice giving you the choice to accept, decline, or learn more about cookies. The Site also uses certain cookies that do not require your consent. These are known as Essential Cookies and are necessary to provide the services you request.

Our cookies fall into the following categories:

  • These are required for basic website functionality and include cookies that store your preferences. They cannot be turned off in our systems.
  • These enable enhanced functionality, such as remembering language preferences or products added to your cart.
  • Including third-party cookies, these help us understand site usage patterns. They do not collect personal data and are processed in aggregate and anonymously.
  • These, including third-party cookies, are used to deliver advertisements tailored to your browsing behavior and preferences.

Functional, analytical, and advertising cookies are used only with your prior consent.

Third-party cookies are used for their own purposes as defined by their respective privacy policies.

Disabling Cookies:

Please note: (including those from third parties) are necessary for the Site’s functionality. Disabling them may prevent access to core features. If you do not agree to these, please do not use the Site.

You can also manage or delete cookies at any time through your browser settings.

Please note: cookie preferences are device- and browser-specific. If you switch devices, change browsers, or clear cookies, your preferences will need to be reset.

To learn more about cookies, how they function, and how to manage them, you can visit independent resources such as www.AllAboutCookies.org or www.aboutcookies.org.

For general legal information about Lexxola and use of the Site, please refer to our Terms and Conditions. For details about how we process personal data, see our Privacy Policy.

Last updated: May 13th 2025.

Privacy Policy

Read more about the Lexxola Privacy Policy here

California Privacy Policy

California Privacy Notice

This California Privacy Notice ("California Notice") supplements the Privacy Policy of Lexxola and applies solely to visitors, users, and others who reside in the State of California ("consumers", "you", "Users"). Lexxola and its affiliates ("Lexxola", "we", "us", or "our") adopted this California Notice to comply with California privacy laws, including the California Consumer Privacy Act ("CCPA"). Any terms defined in the CCPA and not defined here have the same meaning when used in this California Notice.

Collection and Use of Personal Information

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information"). Additionally, we may collect data that is not identifiable to you or otherwise associated with you, such as aggregated data, which is not considered Personal Information. To the extent this data is stored or associated with Personal Information, it will be treated as such; otherwise, it is not subject to this notice.

Sources of Personal Information

We collect Personal Information from the following sources:

  • When you register an account or complete a transaction through the Services, including your name, email address, phone number, billing details, shipping address, and more.For example, if someone sends you a gift.
  • Via cookies, analytics tools, pixel tags, or your use of our Services.

Use of Personal Information

We process your Personal Information for the following business purposes: (you may opt out anytime)
We do not use your Personal Information for unrelated purposes without your consent.

Categories of Personal Information Collected

In the past 12 months, we have collected:

  • Name, email, phone number, address, etc.
  • Purchase history, payment details
  • Browsing behavior, interactions
  • Preferences and behavioral profiles

Sharing of Personal Information

We may share your Personal Information with:

  • For processing orders, payments, and delivering products.
  • For advertising and service improvement.
  • As required by law or for rights protection.
  • In the event of a merger, acquisition, or sale.

Your California Privacy Rights

Under the CCPA, you have the right to:

  • What Personal Information we collect, use, share, or sell.
  • Request the deletion of your Personal Information (subject to exceptions).
  • Receive a copy of your information in a portable format.
  • Decline the sale of your Personal Information.
  • Exercise your privacy rights without being denied services or subjected to different prices.

To make a request, email info@lexxola.com. We will verify your identity and respond within 45 days.

Sale of Personal Information

We do not sell your Personal Information in exchange for monetary compensation. However, we may share data with service providers in ways that may be considered a "sale" under CCPA.

Do Not Track

Although we use advertising partners that may track user activity, we do not currently respond to Do Not Track signals.

Notice of Financial Incentives

We may offer discounts or promotions (e.g., for email or SMS signups). Participation is voluntary and opt-out is available at any time via unsubscribe links.

Changes to This California Notice

Lexxola reserves the right to update this notice at any time. Updates will be posted with the effective date.

Effective Date

This California Notice was last updated on May 13, 2025.

Contact Us

For any questions regarding this California Notice, please contact us at:

info@lexxola.com

Limitation Of Liability

Lexxola can not be held responsible for any damages, offences, losses obtained during use of our site. Lexxola can not guarantee our site will be error free or free from unauthorised access and we shall not be liable for this.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.