Terms and Conditions

Last Chance Sale

If your Last Chance purchase is not exactly what you are looking for, you have 7 days from receiving your order to confirm your return or exchange.

Last Chance orders that are returned, are subject to refund in the form of a store credit, gift card or product exchange, but no refund on the original payment method.

Orders & Returns

To place an order, you must add items to your shopping bag, enter your billing/shipping address, select your delivery option and choose your payment method.

All orders are subject to acceptance and availability, and items in your cart are not reserved and may be purchased by other customers.

Worldwide Shipping

Lexxola offers worldwide shipping with DHL express and DPD (for UK shipments only).

At checkout you will receive specific shipping times for your region, however estimated times can be found below. 

UK: 1-2 business days.

US & Canada: 1-3 business days. 

Central Europe: 1-2 business days. 

Australia: 3-5 business days.

Asia: 3-5 business days.

Middle East: 2-3 business days.

Lexxola covers taxes and duties for all orders shipping to the United Kingdom, United States (up to $800 order value) and Australia (up to AUD$1000 order value). 

For orders to Europe

Countries that are members of the European Union and use the Euro share the same de minimis thresholds and follow these rules:

- Duty is exempt when the goods in a shipment are valued below or at 150 EUR.

- VAT is always charged, regardless of the value of goods.

- Both duty and VAT are due for a shipment of goods valued over 150 EUR.

For all other international orders, we ship DDU. This means it is the customers responsibility to pay any custom fees set by your local authority, please note these are non-refundable payments. 

Taxes and duties are non refundable should you wish to return your item. 

Returns Policy

If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your credit note, exchange or refund. Please note that return labels are at own cost, pricing depends on carrier service and location. Our team is able to provide the right tools for a smooth return. 

Please note: Worn, stained, marked sunglasses and/or incomplete returned orders are not eligible for refund/exchange.

If you experience quality issues with your order, please directly contact customerservice@lexxola.com, providing a video/photo.

Simply follow the instructions below

1) Contact customerservice@lexxola.com with your order number as the subject title.

2) Tell us your name, the product name(s), and the reason for return in your email. Please let us know if you wish to receive a credit note (gift card), exchange or refund to your original payment method.

3) Pack the product in its original packaging securely and dispatch according to your return instructions. Returns may be refused if not arrived in original condition. 

4) Please allow 15-20 business days upon receipt for your return to be processed accordingly.

Refunds will be processed to your original payment method. Store credits will be emailed. Refunds exclude shipping and return costs.*

Please note: If your item is faulty, let us know within 2 days of arrival. Faulty returns that are not highlighted as a defect, may be refused upon quality check. 

Any orders returned to our warehouse due to an incorrect address or unpaid duties/taxes, are eligible for a refund to the original payment method. Shipping costs will be deducted from the total refund amount.

Exchange Policy

If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your exchange. Exchanged products are shipped for free, but please note that return labels are at your own cost - pricing depends on carrier service and location.  Our team is able to provide the right tools for a smooth exchange. 

Simply follow the instructions below

1) Contact customerservice@lexxola.com with your order number as the subject title.

2) Tell us your name, the product name(s), and your desired exchange (or ask us for the latest recommendations). 

3)Pack the product in its original packaging securely and dispatch according to your return instructions.

4) On receipt of a return, we will check the product's condition (the product must be in its original condition). Once approved, we will dispatch your requested style with no additional costs. 

Your exchange will be processed within 15 days upon receipt, unless your requested exchange item is a pre-order. If your exchange is urgent, please contact us immediately.

Please note: If your item is faulty, let us know within 2 days of arrival. Faulty returns that are not highlighted as a defect, may be refused upon quality check. 

Any orders returned to our warehouse due to an incorrect address or unpaid duties/taxes, are eligible for a refund to the original payment method. Shipping costs will be deducted from the total refund amount.

Payments

Returns of items purchased with a Lexxola gift card will be refunded as store credit. If the return is of an online purchase you will receive a virtual copy of the card, with the updated balance on it, together with the email confirming the refund.

Please note that gift cards are not eligible for cash refund. If you have purchased partially with gift card and a bank/credit card method, we will refund the exact amount paid on both of the original payment methods.

Our website permits multi-currency shopping for all locations. Purchasing in your local currency is dependant on your geo location, or can be adjusted via a drop down on the top right of the web page. Prices listed on the site are final.

Klarna (Buy Now Pay Later Uk Only)

Shop now. Pay later with Klarna.

We have partnered with Klarna to bring you new ways to pay at checkout.

Here’s how it works:

1) Add products to your Shopping Bag and select “Klarna” when you check out, enter your personal details and you’ll know instantly if you’re approved.

2) Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

3) Pay online or in the app or review your latest purchases and make payments in the Klarna app or online.

Download the Klarna app: https://www.klarna.com/app

Log in online: https://app.klarna.com/login

Chat with customer service: https://www.klarna.com/uk/customer-service/

Safe and secure

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorised purchases.

Frequently asked questions

Visit the Klarna FAQ page to find out more about using Klarna.

We offer the following payment options with Klarna.

Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees. Select the Klarna option and enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score.

No interest. No fees. No impact to your credit score.

A new way to pay that's an alternative to a credit card3 instalments gives you flexibility to shop without interest or hidden feesNot making your payment on time could affect your ability to use Klarna in the futureDebt collection agencies are used as a last resort

You must be 18+ and a UK resident to be eligible for this credit offer. Pay in 3 Terms and Conditions

We offer the following payment options with Klarna.

Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees. No impact to your credit score.

Paying after delivery allows you to try before you buy and is the easiest way to shop online.

Complete the payment in full after purchase at no added costReport returns directly in our app and only pay for the items that you keep. Not making your payment on time could affect your ability to use Klarna in the future Debt collection agencies are used as a last resort.

You must be 18+ to be eligible for this credit offer. Pay Later Terms and Conditions 

Klarna have a focus on creating the best shopping experience in the world, believing payments are so much more than just a way to send money. That’s why Klarna payment methods give you more time, control and joy so you can focus on the things you love.

More than 90 million shoppers are using Klarna & 200,000 retailers are working with us worldwide. One of Europe’s largest banks who have been powering online checkouts for over 15 years.  

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.

For more information about paying with Klarna click here.

Product

We use the highest quality materials and techniques to build your frames, however should the unfortunate circumstance of a faulty item occur please contact us at customerservice@lexxola.com immediately upon receipt with photographs of the defects. We will endeavour to resolve this issue as quickly as possible.

We’re proud to be a certified carbon positive company as of 2022, but we’re constantly striving to do better and are committed to cutting our carbon footprint, whenever new resources become available.

We use 100% Bio Acetate, a recent triumph in sustainability making biodegradable frames a reality. Our manufacturing is powered by green energy, it mitigates waste through dynamic production and packages using 100% recycled materials.

Contact

Click here for the Lexxola Frequently Asked Questions section

We love hearing your ideas! We work closely with our community to design all of our future styles. Please submit your design ideas to hey@lexxola.com with the subject line ‘Lexxola Design Idea’, and we will be happy to chat!

If Lexxola chooses to use any submissions, we are and shall be under no obligation to pay compensation or to respond to comments.

Have any questions, concerns or suggestions? Our team is here to help! You can use the chat below for quick questions (Monday-Friday 9 am - 6 pm GMT). Or contact us on the relevant email(s) below:

Customer enquiries (Monday - Friday 9 am - 6 pm GMT):  customerservice@lexxola.com

Press/Media enquiries hey@lexxola.com 

Career opportunities careers@lexxola.com

Business enquiries info@lexxola.com

Legal

More details about Lexxola SMS Policy can be found here

Please note: Lexxola mobile message service 'SMS' is only available for the following countries: United States, United Kingdom, Canada & Australia

Read more about the Lexxola Cookie Policy here

Read more about the Lexxola Privacy Policy here

Read more about the Lexxola California Privacy Policy here

Lexxola can not be held responsible for any damages, offences, losses obtained during use of our site. Lexxola can not guarantee our site will be error free or free from unauthorised access and we shall not be liable for this.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.